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  1. #1
    Multimedialist
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    Hi !

    I've just bought a new superdrive NEC CD_DVD 1300A
    (OEM version). For whatever reason I can burn CD
    on this using XP system "dag 'n' drop" CD burning mode
    but it fails with either Nero 6 or Easy CD Creator 6.
    When it's time to start lead-in - the whole thing hangs
    completely and the only heal is hard-restart of the system !
    Any ideas what's wrong - anybody has some experience?

    Sorry again for off-topic but it's a "multimedialist" pain
    to have superdrive fault like that.

    Ziggi



    --
    Sincerely,
    Ziggi

  2. #2
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    "Ziggi" <admin@pm-studio.pl> wrote in message
    news:bq3339$hh9$1@forums.macromedia.com...
    Any ideas what's wrong - anybody has some experience?
    Dunno about that particular drive but have you checked the obvious:

    - Latest version of software?
    - Latest drivers?
    - Latest firmware?

    I haven't had a chance to get to grips with DVD recorder software myself
    yet. The only thing I've tried is B's Clip, which came with my drive (one of
    the reasons I bought a retail drive! - but hey I got it at trade price
    anyway :) I just did a quick search for that and spotted a bit of
    information which may or may not be relevant to other DVD writing software
    under XP:

    http://www.bhacorp.com/support/faq_clipwin/imapi.html

    - Robert

  3. #3
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    On 26 Nov 2003, "Robert Tweed" <robert@killingmoon.com> wrote:

    I just did a quick search for that and spotted a bit of
    information which may or may not be relevant to other DVD writing
    software under XP:

    http://www.bhacorp.com/support/faq_clipwin/imapi.html
    I'm sure I saw something like that in the Nero docs, too. Hmm, I wonder if
    I have the latest update? The release notes mention a bug fix regarding
    imapi, though I'm not sure whether it actually works when XP's CD Recording
    feature is turned on (I'm not using Nero on the XP machine here).

    http://www.nero.com/us/releasenotes.html




    --
    Mark A. Boyd
    Keep-On-Learnin' :)

  4. #4
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    "Ziggi" <admin@pm-studio.pl> wrote in message
    news:bq3ohe$hvi$1@forums.macromedia.com...
    It seems to be a firmware bug but on the NEC
    webside there is written one mustn't upgrade
    OEM devices with firmware updates, so I am
    affraid to spoil the device completly and must wait
    for updates from Herrie (http://herrie.rpc1.org/).
    I wonder though if they say do not update OEM drives because there is a
    genuine hardware difference, or simply because they don't want to get the
    support hassles (the main reason OEM drives are cheaper is that they don't
    come with manufacturer support - you're supposed to get your support from
    the company you buy it from, theoretically, in your PC). It could be that
    the firmware actually does work with the drive. However, as you point out,
    it may just knacker it completely, but if it doesn't work right now then
    it's not making much of a difference.

    The whole OEM support chain thing can be complicated, especially if you are
    an engineer at the OEM, trying to fix a cutomer's PC because the
    manufacturer released the hardware prematurely (which from the sounds of it,
    is what happened with your drive - it's actually very common in the PC
    industry). OEMs themselves usually get support from their distributor. On
    rare occasions firmware updates and new drivers are only available via the
    distributor. It is possible that this is the case with your drive. However,
    that situation is quite rare (with the notable exception of PC Chips). I
    can't think of a time when that happened with something from NEC.

    Here's a small inside tip: if you destroy the drive by installing new
    firmware and take it back to the shop - don't tell then you knowingly
    runined it - they won't be able to tell and will have to exchange it, or
    maybe you can convince them to give you a refund (though they probably don't
    have to). Just *do not say you installed firmware* - if you do, it will
    invalidate your warranty, but only if you tell them. Just say it didn't work
    when you installed it.

    Personally, I'd try the firmware update. If it breaks the drive, take it
    back. If they don't refund it, then complain about the new drive not working
    either (for software reasons). Then there's a good chance the shop will
    change it for another model or give a refund so you can go buy the retail
    version from somewhere else. It's a lot of hassle, but the safest route if
    you don't know/trust the place you got the drive from. A lot of places will
    give you a "not covered by the warranty" response to most complaints, and
    after they make that decision, it will be very difficult to convince them
    otherwise. Always be careful what you say in computer shops.

    - Robert

  5. #5
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    Thank you Robert but it seems I have a problem.
    I found with Alcohol 120 writing software the
    strange error log returned by the recorder:
    "Invalid Address For Write".

    It seems to be a firmware bug but on the NEC
    webside there is written one mustn't upgrade
    OEM devices with firmware updates, so I am
    affraid to spoil the device completly and must wait
    for updates from Herrie (http://herrie.rpc1.org/).

    Shit happens - the recorder was not cheap
    and I have it useless, damn !

    Thank's anyway to you and Mark for help.
    Ziggi



    --
    Sincerely,
    Ziggi

  6. #6
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    On 26 Nov 2003, "Ziggi" <admin@pm-studio.pl> wrote:

    It seems to be a firmware bug but on the NEC
    webside there is written one mustn't upgrade
    OEM devices with firmware updates, so I am
    affraid to spoil the device completly and must wait
    for updates from Herrie (http://herrie.rpc1.org/).
    You might want do a google groups search or ask the question on
    alt.video.dvd.tech or alt.video.dvdr. I only lurk in there from time to
    time, but there are some folks who seem to live for DVD burners.


    --
    Mark A. Boyd
    Keep-On-Learnin' :)